Refunds and cancellation

Before you pay

Making and previewing a card is free. You can walk away at any point before payment and nothing is charged.

Cancelling an order

Because the card is published as soon as payment is confirmed, an order can’t be cancelled after that point. If you no longer want the card online, you can delete it from its manage page at any time.

When we refund

• You paid but the card was not published, and we can’t publish it for you.
• You were charged more than once for the same card.
• The card doesn’t work because of a fault on our side, you tell us within 7 days of paying, and we can’t fix it within 3 working days.

When we don’t

• You changed your mind after the card was published, or the occasion passed.
• There is a mistake in the text or photos you added. Please check the preview before paying.
• The recipient forgot the PIN. It is in your confirmation email, along with the hint you wrote.
• You deleted the card yourself.
• We switched the card off because it broke our terms.

How to ask

Email support@wishlock.in from the address you used at checkout, within 7 days of paying. Include the card link or the Razorpay payment reference from your receipt, and tell us what went wrong. We reply within two working days.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay. We start the refund within 2 working days of approving it, and it usually reaches your account 5 to 7 working days after that, depending on your bank.

Failed payments

If money left your account but the payment shows as failed, your bank or Razorpay normally reverses it automatically within 5 to 7 working days. If it doesn’t, write to us and we will follow it up.